Contact Us

Last Updated: August 5, 2026

Thank you for visiting Sunsetdress. Our customer support team is available to assist with questions about products, hat sizing, orders, payments, shipping, tracking, returns, refunds, privacy requests, and other store-related matters.

How We Can Help

You may contact Sunsetdress for assistance with:

• Product information and availability
• Hat sizing and fit
• Order confirmation and order status
• Payment and billing questions
• Shipping and tracking information
• Shipping address correction requests
• Order change or cancellation requests
• Damaged, defective, or incorrect products
• Return authorization and return instructions
• Refund status
• Privacy-related requests
• Website or checkout issues

Information to Include

To help us review your inquiry efficiently, please provide the information relevant to your request.

For order-related questions, include:

• Your full name
• Your order number
• The email address used during checkout
• A clear description of your question or concern

For damaged, defective, or incorrect products, please also include clear photographs showing:

• The product received
• The reported issue
• The product packaging
• The shipping label, when requested

Please do not send complete payment card numbers, card security codes, account passwords, or other highly sensitive payment information by email or through a contact form.

Product and Sizing Questions

If you need help selecting a hat size or understanding a product’s fit, review the applicable product page and our Hat Size Guide before contacting us.

Because materials, crown shapes, closures, construction, and fit ranges may vary between products, please include the product name or product-page link when requesting sizing assistance.

Order Changes and Cancellations

If you need to request a product change, size change, shipping-address correction, or order cancellation, contact us as soon as possible.

We will make a reasonable effort to assist, but changes and cancellations cannot be guaranteed after an order has entered processing, fulfillment, or shipment.

Submitting a request does not automatically confirm that an order has been changed or canceled. Please wait for confirmation from Sunsetdress.

Shipping and Tracking Questions

After an order has shipped, available tracking information will be sent to the email address provided during checkout.

Tracking information may require additional time to appear or update in the carrier’s system after the shipping confirmation is issued.

When contacting us about a shipment, please include your order number and tracking number, if available.

Additional processing, shipping, tracking, delivery, and delay information is available in our Shipping Policy.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, or different from the product ordered, contact us as soon as possible with your order details and supporting photographs.

We will review the information and provide an appropriate resolution based on the circumstances and our published store policies.

Please do not discard the product, packaging, or shipping label until the issue has been reviewed.

Return Requests

Customers must contact Sunsetdress before mailing a return.

After reviewing the request, we will confirm whether the product is eligible for return and provide the applicable return authorization and instructions.

Do not mail a product to our address without first receiving authorization from Sunsetdress.

Unauthorized returns may be delayed, refused, returned to the sender, or unable to be properly identified and processed.

Return eligibility, return-shipping responsibility, product-condition requirements, refund processing, and other applicable terms are explained in our Return & Refund Policy.

Payment and Billing Questions

For payment-related concerns, please provide your order number and a general description of the issue.

Do not send complete payment card details, card security codes, payment-account passwords, or other sensitive financial credentials.

Accepted payment methods, billing verification, authorization holds, declined payments, payment security, refunds, and transaction disputes are explained in our Payment Policy.

If a payment was declined, you may also need to contact your bank, card issuer, PayPal, or other payment provider. Sunsetdress cannot override a payment decision made by a payment provider.

Privacy Requests

You may contact us to request access to, correction of, or deletion of eligible personal information, or to submit another privacy-related request.

To protect customer information, we may need to verify the requester’s identity before completing a privacy request.

Please use the subject line “Privacy Request” when contacting us by email about personal information.

Additional information about how personal information is collected, used, disclosed, and protected is available in our Privacy Policy.

Contact and Business Information

Store Name
Sunsetdress

Website
https://www.sunsetdress.com/

Business Type
Independently operated U.S. online retail store

Primary Product Category
Hats and headwear

Customer Support Email
hello@sunsetdress.com

Customer Support Phone
+1 929-925-9279

Business, Contact, and Authorized Return Address
3225 Olinville Ave
Bronx, NY 10467
United States

This address is used for business contact and authorized returns. It is not a public walk-in retail store.

Customers must contact Sunsetdress before mailing a return so that we can confirm eligibility and provide the applicable return instructions.

Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM ET
Sunday: Closed

Messages received outside our customer support hours will be reviewed during the next available support period. We aim to review and respond to inquiries as promptly as reasonably possible during our published customer support hours.

Customer Security Notice

Sunsetdress customer support will not ask customers to provide complete payment card numbers, card security codes, account passwords, or remote access to a personal device by email, telephone, or contact form.

Please communicate with us only through the contact information published on our official website.