Refund policy

Last Updated: August 5, 2026

At Sunsetdress, customer satisfaction is important to us. This Return & Refund Policy explains the return period, eligibility requirements, return process, return-shipping responsibilities, refund procedures, and other terms that apply to purchases made through https://www.sunsetdress.com/.

For additional order, delivery, and payment information, please review our Shipping Policy and Payment Policy.

1. Return Period

Sunsetdress offers a 30-day return period for eligible products.

Customers must submit a return request within 30 days after the order is delivered.

Return requests submitted after the 30-day return period may be declined.

2. Return Authorization Required

Customers must contact Sunsetdress before mailing a return.

To request a return, email hello@sunsetdress.com and provide:

• Your full name
• Your order number
• The email address used during checkout
• The product you wish to return
• The reason for the return
• Clear photographs if the product arrived damaged, defective, or incorrect

After reviewing the request, Sunsetdress will confirm whether the product is eligible for return and provide the applicable return authorization and mailing instructions.

Submitting a return request does not automatically mean that the return has been approved.

Do not send a product back before receiving return authorization from Sunsetdress.

Unauthorized returns may be delayed, refused, returned to the sender, or unable to be properly identified and processed.

3. Return Eligibility Requirements

To qualify for a standard return, the product must generally be:

• Unworn other than a careful fitting
• Unused
• Unwashed
• Unaltered
• In the same condition in which it was received
• Free from stains, sweat, odors, makeup, hair, dirt, or other signs of use
• Free from stretching, crushing, reshaping, or customer-caused damage
• Returned with its original tags, accessories, and inserts
• Returned in its original packaging when reasonably available
• Accompanied by the order number or other proof of purchase

Sunsetdress may decline a return or refund if the returned product does not meet these requirements.

4. Trying On a Hat

Customers may carefully try on a hat to check its size and fit, provided the product remains clean, unaltered, and in resalable condition.

A hat may become ineligible for return if it shows signs of extended wear, sweat, odor, stains, makeup, hair, stretching, reshaping, damage, or improper handling.

Customers should review the applicable product page and Hat Size Guide before ordering because fit may vary depending on the product’s material, crown shape, closure, internal band, and construction.

5. Return Method

Authorized returns are accepted by mail only.

Customers should use a trackable shipping service and retain the shipping receipt and tracking number until the return and refund process has been completed.

Sunsetdress is not responsible for unauthorized or customer-arranged return packages that are lost, damaged, delayed, misdirected, or sent to an incorrect address before reaching the authorized return location.

6. Return Shipping Costs

Return-shipping responsibility depends on the reason for the return.

Customer-Responsible Returns

Customers are responsible for return shipping costs when the return is based on:

• Change of mind
• Incorrect size selection
• Incorrect color or style selection
• Personal preference
• No longer wanting the product
• Another reason not caused by a Sunsetdress error

Sunsetdress-Responsible Returns

If a product arrives damaged, defective, or different from the product ordered, Sunsetdress will review the issue and provide the applicable return-shipping arrangement or another appropriate resolution at no additional return-shipping cost to the customer.

Depending on the circumstances and product availability, the resolution may include a replacement, return authorization, store credit, partial refund, or full refund.

7. Damaged, Defective, or Incorrect Products

Customers should inspect their order promptly after delivery.

If a product arrives damaged, defective, or incorrect, contact Sunsetdress as soon as reasonably possible and provide:

• Your order number
• A clear description of the issue
• Clear photographs of the product
• Photographs of the packaging
• A photograph of the shipping label when requested

Please do not discard the product, packaging, tags, accessories, or shipping label until Sunsetdress has reviewed the issue.

We may request additional information reasonably necessary to verify the claim and determine the appropriate resolution.

8. Non-Returnable Products

The following products are generally not eligible for return unless they arrive damaged, defective, or incorrect:

• Products clearly marked as Final Sale or non-returnable before purchase
  
• Products altered at the customer’s request
• Products showing signs of wear, washing, use, alteration, or customer-caused damage
• Products containing stains, sweat, odors, makeup, hair, or other signs of use
• Products missing required tags, accessories, inserts, or components
• Products returned outside the 30-day return period
• Products returned without authorization

Any product-specific return restriction will be disclosed on the applicable product page or before the order is completed.

9. Exchanges

Sunsetdress does not guarantee direct exchanges for every product.

The most reliable way to obtain a different size, color, style, or product is to return the eligible original product according to this policy and place a new order for the preferred item.

Replacement products and alternative variants are subject to availability and cannot be reserved while a return is in transit.

If a product arrived damaged, defective, or incorrect, contact Sunsetdress before placing a replacement order so that we can review the situation and provide the appropriate resolution.

10. Return Inspection

After an authorized return is received, Sunsetdress will inspect the product to confirm that:

• The returned product matches the authorized return request
• The return request was submitted within the applicable return period
• The product meets the return-condition requirements
• Required tags, accessories, inserts, and components are included
• The product is eligible for a refund under this policy

We may contact the customer if additional information is required or if the condition of the returned product differs from the approved return request.

11. Refund Review and Issuance

After an authorized return is received and inspected, Sunsetdress reviews and issues an approved refund within 1–3 business days.

The customer will receive an email notification after the refund decision has been completed.

Approved refunds are generally issued to the original payment method used for the purchase.

12. Payment Provider Processing Time

After Sunsetdress issues a refund, the customer’s bank, card issuer, PayPal, or other payment provider may require additional processing time before the refunded amount appears in the customer’s account.

This additional processing period is determined by the payment provider and is outside Sunsetdress’s direct control.

Sunsetdress does not guarantee a specific date on which the refunded funds will appear in the customer’s account after the refund has been issued.

13. Partial or Declined Refunds

A refund may be reduced or declined if the returned product:

• Shows signs of wear, use, washing, alteration, stretching, reshaping, or damage
• Contains stains, sweat, odors, makeup, hair, dirt, or other signs of use
• Is missing original tags, accessories, inserts, components, or required packaging
• Does not match the authorized return request
• Was returned outside the applicable return period
• Was sent without prior authorization
• Is otherwise ineligible under this policy

When reasonably possible, Sunsetdress will notify the customer by email and explain the applicable decision.

14. Original Shipping Charges

Sunsetdress offers free standard shipping to supported destinations.

If a customer selected and paid for an optional expedited or other paid shipping service, that original shipping charge is generally non-refundable unless the return was caused by a Sunsetdress error or reimbursement is otherwise required by law.

15. Restocking Fee

Sunsetdress does not charge a restocking fee for eligible returns.

This does not require Sunsetdress to reimburse customer-responsible return shipping costs, optional paid shipping charges, or other nonrefundable costs clearly disclosed under this policy.

16. Return Address

The following address is used for authorized returns:

Sunsetdress
3225 Olinville Ave
Bronx, NY 10467
United States

This address is not a public walk-in retail store.

Customers must contact Sunsetdress before mailing a return so that we can confirm eligibility and provide the applicable authorization and mailing instructions.

Please include the order number or return-authorization information inside the package so that the return can be properly identified.

Do not deliver a return in person.

17. Order Cancellations

Customers may request an order cancellation by contacting Sunsetdress as soon as possible.

Cancellation requests are not guaranteed after an order has entered processing, fulfillment, or shipment.

If an order can no longer be canceled, the customer may request a return after delivery, subject to the eligibility requirements in this policy.

18. Refused, Unclaimed, and Undeliverable Packages

Refusing a shipment or failing to claim a package does not automatically qualify the order for a full refund.

If a package is returned to Sunsetdress because of refusal, an incorrect or incomplete customer-provided address, failed delivery attempts, or failure to claim the package, we will review the package and the reason for return.

Actual costs caused by incorrect customer-provided information, refusal, or failure to receive the package may be deducted from an otherwise eligible refund where permitted by law.

Any deduction will be based on the circumstances of the return and will not be classified as a restocking fee.

19. Chargebacks and Payment Disputes

If a customer has a concern involving a return, refund, damaged product, delivery, or order charge, the customer should contact Sunsetdress so that we have an opportunity to review and address the issue.

Submitting a chargeback or payment dispute may delay direct resolution while the bank, card issuer, PayPal, or other payment provider investigates the transaction.

Sunsetdress may provide order records, delivery tracking, return information, customer communications, and other relevant evidence to the payment provider when responding to a dispute.

Contacting Sunsetdress does not limit any rights available to the customer under applicable law or the applicable payment provider’s rules.

20. Policy Updates

Sunsetdress may update this Return & Refund Policy when store procedures, product offerings, legal requirements, or operational practices change.

The revised policy will be posted on this page with an updated “Last Updated” date.

The policy in effect when the order was placed will generally apply to that order unless a later change is required by applicable law.

21. Contact Information

For questions about returns, refunds, damaged products, incorrect products, or exchanges, please contact us.

Store Name
Sunsetdress

Website
https://www.sunsetdress.com/

Email
hello@sunsetdress.com

Phone
+1 929-925-9279

Business, Contact, and Authorized Return Address
3225 Olinville Ave
Bronx, NY 10467
United States

Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM ET
Sunday: Closed

Messages received outside our customer support hours will be reviewed during the next available support period.