Shipping policy

Last Updated: August 5, 2026

Thank you for shopping with Sunsetdress. This Shipping Policy explains how orders placed through https://www.sunsetdress.com/ are processed, shipped, tracked, and delivered.

Please review this policy before completing your purchase. For information about returns and refunds, please review our Return & Refund Policy. For payment-related information, please review our Payment Policy.

1. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment authorization and order confirmation.

For order-processing purposes, business days are Monday through Saturday, excluding Sundays and U.S. federal holidays.

Orders placed on Sundays or U.S. federal holidays begin processing on the next business day.

Order processing time is separate from shipping transit time. An order being processed does not mean that it has already shipped.

Additional processing time may be required during:

  • U.S. federal holidays
  • Promotional or high-order-volume periods
  • Payment or fraud-prevention reviews
  • Address or order-information verification
  • Inventory verification
  • Unexpected operational disruptions

If a significant processing delay affects an order, Sunsetdress will contact the customer using the email address provided during checkout.

2. Shipping Destinations

Sunsetdress primarily ships within the United States. We may also ship to selected international destinations that are available during checkout.

Shipping availability depends on the destination, delivery address, product, carrier service, and current shipping settings.

If a country, state, territory, or address cannot be selected or accepted during checkout, Sunsetdress is unable to ship the order to that destination at that time.

Availability for P.O. Boxes, APO/FPO addresses, U.S. territories, remote locations, and other special address types is determined during checkout and may depend on the available carrier service.

Customers should confirm that their complete delivery address is accepted during checkout before submitting an order.

3. United States Delivery Estimates

Estimated delivery times for standard shipping within the United States are:

  • Order Processing Time: 1–3 business days
  • Shipping Transit Time: 6–9 business days
  • Estimated Total Delivery Time: 7–12 business days

Estimated total delivery time is calculated as:

Order Processing Time + Shipping Transit Time = Estimated Total Delivery Time

The processing period begins after successful payment authorization and order confirmation.

Processing business days exclude Sundays and U.S. federal holidays. Carrier transit schedules may differ and may exclude certain weekends, federal holidays, local holidays, or limited-service days.

All delivery periods are estimates and are not guaranteed delivery dates.

4. International Delivery

International shipping is available only to selected destinations shown during checkout.

International delivery times vary depending on:

  • The destination country or region
  • The available carrier service
  • Customs processing
  • Local postal operations
  • Remote-area delivery conditions
  • Government or carrier restrictions

Where available, applicable shipping options and charges will be displayed during checkout before the order is completed.

International shipments may require additional transit time beyond the standard United States delivery estimate.

International delivery dates are estimates and are not guaranteed.

5. Shipping Cost

Sunsetdress offers free standard shipping to supported destinations.

If an optional expedited or other paid shipping service is offered, its cost will be clearly displayed during checkout before payment is completed.

Customers will not be charged a shipping fee that was not disclosed before the order was submitted.

Free standard shipping does not include customs duties, import taxes, brokerage charges, currency-conversion fees, or other charges imposed independently by government authorities, banks, or payment providers.

6. Factors Affecting Delivery

Processing, shipping, and delivery may be affected by:

  • Carrier delays
  • Weather conditions
  • Transportation disruptions
  • U.S. federal holidays or local holidays
  • Customs inspections or clearance procedures
  • Incorrect or incomplete shipping information
  • Remote or limited-service delivery locations
  • High order volume
  • Payment, identity, or order verification
  • Government restrictions
  • Events outside Sunsetdress’s reasonable control

Sunsetdress is not responsible for reasonable delays caused solely by carriers, customs authorities, weather, transportation interruptions, government action, or other circumstances outside our direct control.

This limitation does not remove any responsibility Sunsetdress may have to assist with a shipment that is confirmed lost, damaged, incorrectly addressed by Sunsetdress, or otherwise affected by a Sunsetdress error.

7. Shipping Confirmation and Tracking

After an order has shipped, a shipping-confirmation email containing the available tracking number and tracking link will be sent to the email address provided during checkout.

Tracking information may require additional time to appear or update in the carrier’s system after the shipping confirmation is issued.

A temporary lack of tracking updates does not necessarily mean that the package has stopped moving or has been lost.

Customers should use the carrier and tracking information shown in the shipping-confirmation email to review the latest available delivery status.

8. Shipping Carriers and Service Providers

Orders may be transported or processed by third-party carriers, postal services, logistics providers, tracking providers, or fulfillment service providers.

The provider used may depend on:

  • The product ordered
  • The delivery destination
  • Carrier availability
  • Package requirements
  • Delivery-service availability

The carrier used for one order may differ from the carrier used for another order.

The shipping confirmation and carrier tracking page should be treated as the primary source for carrier-specific delivery updates.

9. Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout, including:

  • Full recipient name
  • Street address
  • Apartment, suite, or unit number when applicable
  • City
  • State, province, or region
  • ZIP or postal code
  • Country
  • Email address
  • Telephone number

Incorrect, incomplete, or undeliverable information may cause processing delays, failed delivery, return to sender, or loss of the package.

If you notice an address error after submitting an order, contact Sunsetdress as soon as possible.

We will make a reasonable effort to assist, but address changes cannot be guaranteed after an order has entered processing, fulfillment, or shipment.

Sunsetdress is not responsible for delays or failed delivery caused by materially inaccurate or incomplete customer-provided shipping information.

10. Order Changes and Cancellations

Customers may request a product change, size change, address correction, or order cancellation by contacting Sunsetdress as soon as possible.

Submitting a request does not mean that the order has been changed or canceled.

A change or cancellation is effective only after Sunsetdress confirms it.

Changes and cancellations cannot be guaranteed after an order has entered payment review, processing, fulfillment, or shipment.

If an order can no longer be canceled, the customer may request an eligible return after delivery under our Return & Refund Policy.

11. Delayed Packages

If tracking shows that a package is delayed, customers should allow the carrier a reasonable additional period to complete delivery.

If the package has not arrived within a reasonable period after the estimated delivery window, contact Sunsetdress and provide:

  • Your full name
  • Your order number
  • Your tracking number
  • The email address used during checkout

Sunsetdress will review the available tracking information and may contact the carrier or request additional information from the customer.

A carrier delay does not automatically mean that a package has been lost.

12. Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, customers should first:

  • Verify the shipping address shown on the order
  • Check the mailbox, porch, entrance, reception area, parcel locker, or other delivery locations
  • Ask household members, neighbors, building staff, or reception personnel
  • Review carrier delivery notes or available delivery photographs
  • Contact the carrier for additional delivery information

If the package still cannot be located, contact Sunsetdress with the order number and tracking information so that we can review the situation.

Sunsetdress may request reasonable information or carrier confirmation before providing a resolution.

A delivered tracking status does not automatically establish that a refund or replacement is required, but Sunsetdress will review the available evidence and circumstances rather than relying solely on the tracking status.

13. Packages Lost in Transit

If the carrier confirms that a package was lost in transit, Sunsetdress will review the order and provide an appropriate resolution.

Subject to product availability, the customer may be offered:

  • A replacement shipment at no additional standard shipping cost
  • A full refund to the original payment method

If a replacement is unavailable, Sunsetdress will issue an approved full refund to the original payment method.

Sunsetdress may require reasonable documentation, confirmation from the carrier, or completion of a carrier investigation before resolving a lost-package claim.

This section applies to packages lost during shipment and does not automatically apply to packages affected by incorrect customer-provided addresses, refusal, failure to claim the shipment, or other circumstances described below.

14. Failed Delivery, Refused Shipments, and Returned Packages

A package may be returned because of:

  • An incorrect or incomplete address
  • Failed delivery attempts
  • Refusal by the recipient
  • Failure to claim the package
  • An unavailable recipient
  • Carrier restrictions
  • Customs restrictions

If a package is returned because of incorrect customer-provided information, refusal, failure to claim the shipment, or another reason not caused by Sunsetdress, the customer may be responsible for the actual additional shipping cost if reshipment is requested.

If a package is returned because of a Sunsetdress error, the customer will not be charged an additional standard shipping fee for the appropriate replacement or reshipment.

If the customer requests a refund instead of reshipment, Sunsetdress will inspect the returned package and review the circumstances under our Return & Refund Policy.

Actual costs caused by incorrect customer-provided information, refusal, or failure to receive the package may be deducted from an otherwise eligible refund where permitted by law.

Any deduction will be based on actual costs and the circumstances of the shipment and will not be classified as a restocking fee.

15. Damaged, Defective, or Incorrect Products

Customers should inspect their order promptly after delivery.

If a product arrives damaged, defective, or different from the product ordered, contact Sunsetdress as soon as reasonably possible and provide:

  • Your order number
  • A clear description of the issue
  • Clear photographs of the product
  • Photographs of the packaging
  • A photograph of the shipping label when requested

Please do not discard the product, packaging, tags, accessories, inserts, or shipping label until the issue has been reviewed.

Sunsetdress may request additional information reasonably necessary to verify the issue and determine the appropriate resolution.

If the issue is confirmed, Sunsetdress will provide the applicable return-shipping arrangement or another appropriate resolution at no additional return-shipping cost to the customer.

Additional eligibility and refund information is available in our Return & Refund Policy.

16. Customs, Duties, and Import Charges

International shipments may be subject to customs review, import duties, taxes, brokerage charges, or other government fees imposed by the destination country.

Unless these charges are clearly collected during checkout, they are generally determined by local authorities and are the recipient’s responsibility.

Customs processing may cause additional delivery delays outside Sunsetdress’s control.

Sunsetdress is not responsible for customs decisions, import restrictions, government charges, or delays caused by customs authorities.

If a customer refuses an international shipment because of unpaid customs duties, taxes, or other destination charges, the shipment will be reviewed under Section 14 and our Return & Refund Policy.

17. Shipping Restrictions and Order Cancellation

Sunsetdress may decline or cancel an order if:

  • The destination is not supported
  • No available carrier can complete delivery
  • The address cannot be verified or accepted
  • The product is restricted from shipment to the destination
  • Payment or order verification cannot be completed
  • The shipment would violate applicable law, government requirements, or carrier restrictions

If Sunsetdress cancels an order after payment has been captured, the applicable amount will be refunded to the original payment method.

18. Policy Updates

Sunsetdress may update this Shipping Policy when shipping destinations, carrier services, processing procedures, delivery estimates, legal requirements, or operational practices change.

The updated version will be posted on this page with a revised “Last Updated” date.

The policy in effect when an order was placed will generally apply to that order unless a later change is required by applicable law.

19. Contact Information

For questions about order processing, shipping, tracking, delivery, or missing packages, please contact us.

Store Name
Sunsetdress

Website
https://www.sunsetdress.com/

Email
hello@sunsetdress.com

Phone
+1 929-925-9279

Business and Contact Address
3225 Olinville Ave
Bronx, NY 10467
United States

Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM ET
Sunday: Closed

Messages received outside our customer support hours will be reviewed during the next available support period.